One of the most important secrets of business is busy, what greater is the soul.Type of activity does not matter whether it is the production of goods or the provision of services.The sale may be conducted not only with the direct interaction with the customer, but also by means of telephone sales.Let's look at how to sell over the phone.
use of conventional wired telephone in the sale of a product - it is one of the most effective ways to reach out to potential clients on your network.Also with it you will be able to agree on a venue and other conditions of cooperation.
If you want to use the phone as a communication tool and as a means of selling goods, it is worth noting that to know how to sell goods over the phone, the consultant should "excellent".
Consider the most commonly used methods for the sale of goods went to "Hurrah."
- The first thing to do - is to overcome your own fear of the call to a stranger.Convince yourself that calling another person, you do not do anything wrong.He will not be met with aggression and swearing at you.Be confident.It is necessary to realize that the worst thing that can happen - this is just throwing tube at the second end of the wire.If it does not, rest assured, you will find new customers.
- First, find the approach to the other party.Do not start a conversation with the imposition of production.First, gather the necessary information about your client.To start a conversation, you need to know exactly what you need to your friend, and you do not need.If you believe in the need of your services, then sell the goods will be much easier.
- Develop a rough conversation scenario.Dialing a number, you need to know exactly what you're talking companion.Thorough preparation for the call not only soothe your nerves, but will focus your attention on those details that should not be missed.Behave in a conversation should be as naturally as possible.
- Try asking only "open" questions.Questions to ask your interlocutor, must necessarily include the detailed response.No need to give the other party the response options, try to listen to his own opinion.Develop some questions that would begin with the phrase, "What do you think?" And "What do you think?".If the interviewee would vote on a particular subject, then you will be much easier to find him a "common language".
- Make friends with your potential customers.To know how to sell products successfully on the phone, you need to find the right approach to the interlocutor.If you call in a large corporation, then rest assured that there is a secretary there, who will personally answer calls.Try to find common topics of conversation with him, and only then move smoothly under the topic of sale of your goods.
Remember that secretaries - a management assistant, they will be able to convince their bosses to buy a particular product.This plan not only to the working time of their superiors, and sometimes the head of procurement and contracts.Try to communicate with them as a more polite as possible, only then they will be your best not only partners but also good friends.Even if you can not use them to sell their products, they will prompt you in which direction it is best to act.
These are the basic rules for the sale of telephone products.You just need to remember them if you do not know how to sell tours on the phone or other goods.