How to make a complaint ?

How to make a complaint ?

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How to make a complaint?

Often the complaint is a universal tool for easy manipulation, whose goal is to reach a specific target.Even the threat of a complaint has the desired effect of writing.But sometimes still have to produce a document.

What is a complaint and its types

appeal - a requirement of citizens, drawn up verbally or in writing and addressed to government agencies or non-governmental organizations in connection with the violation of their rights or interests.

Currently, there are the following types of complaints

Administrative complaint

This type of complaint is a request to the authorities or local self-government.

Such a complaint can be both individual and collective.

complaint to the prosecuting authorities

prosecuting authorities are endowed with autonomy, so the examination of the application is an independent process.However, this body has no power to make a final decision, so in fact - is the medium that can issue a war

ning or send the case to the court.

Read our article How to write to the prosecutor.

judicial complaint

A feature of the application is a detailed study of the case, and the decision made by the court, is binding.

judicial complaint, in turn, subdivided into:

  1. complaint in the court of general jurisdiction
    • private complaint.Served on actions or decisions that are present in the trial.
    • Appeal.Served by a judgment which has not yet entered into force.
    • appeal.Served to verify the legality of the decision of the court.
    • supervisory appeal.Served for the revision came into force a court decision.
  2. Arbitration complaint.This type of complaint is the same species as the complaint to the court of general jurisdiction.
  3. constitutional complaint.It served to eliminate violations of the rights resulting from the application of law in the judgment, which is not consistent with the Constitution.
  4. complaint to the European Court.It served for the dispute between states and citizens.

How to make a complaint

  1. When making a complaint must adhere to official-business style of presentation.
  2. drawing up a complaint in the strength of its arguments and facts.This will help speed such as "What causes", "What a negative impact on", "What is a threat to".
  3. Formulate complaint as compact as possible.Remember that a detailed exposition can hardly read the relevant authorities to end or in full.
  4. When writing the application must be put forward explicit requirements.This requirement begins with the word "Please".
  5. Do not be lazy to register a complaint in reference to legal norms.Also a big plus is the presence of documentary evidence.
  6. If your complaint does not only affect you but also other people, the best and effective solution would be drawing up a collective appeal.At the same responsibilities for drafting a complaint, you can take on, and the other participants will be just below the sign.

Also read our article on this topic How to write a complaint.

sample complaint

Head shop "World food" Khazova YI

from Petrov Yu.V., residing at the address: Ul.Lenin 15, Apt.3.


I Petrov Yuri, to report about the unpleasant situation that happened in the store "food world", located at ul.Kalevala, d. 16.

November 1, 2014 I purchased a box of orange juice, cooked in the store.bottling date was specified - Oct 31, 2014.However, when opening the package turned out that the juice has an unpleasant sour taste and smell, as well as a muddy color.verification was carried out a second package and the situation repeated itself.

In my demands to return the money for the goods of improper quality, the store manager Elochkina MA refused to compensate for my expenses, thereby violating the Law on the Protection of Consumers' Rights (Article 12 paragraph 1).

Please take appropriate measures and give me back my money, otherwise the complaint will be handed over to the district prosecutor's office.

November 1, 2014 Petrov YV